Accident Management: Everything Handled
Recovery, storage, a replacement vehicle, repairs and recovering your losses. One phone number, one point of contact, nothing through your own insurance.
We handle everything that follows a non-fault accident - getting your vehicle recovered and stored, putting you in a replacement, arranging repairs, and recovering the costs from the driver who caused it.
You get one point of contact. We deal with the insurers, the engineer and the compound.
What we take off your hands
Recovery and storage
Collected and kept somewhere secure, at no cost to you.
A replacement vehicle
Like for like, delivered to you, for as long as you need it.
Repairs
Authorised and managed, with the repairer chased so it does not drift.
The insurers
We deal with them so you do not have to take their calls.
Your losses
Vehicle damage, excess, storage, hire and out-of-pocket costs pursued together.
The paperwork
Forms prepared and explained, nothing for you to work out alone.
How a claim runs
Liability
The other insurer investigates and admits or denies. Days where it is obvious, months where it is fought.
Your vehicle
Inspection, then repair or a total loss valuation. We chase both.
Settlement
Your losses are pursued and settled. We keep you told where it has got to.
Most claims stall because nobody is chasing them. That is the part we are actually paid to do.
Rather not deal with insurers?
Give us the details once and we will handle the rest.
Why people use us
Nothing to pay
No cost to you, whatever the outcome of your claim.
No claim on your policy
Run against the other driver’s insurer, so no excess and no effect on your no-claims.
One point of contact
We deal with the insurers, the engineer and the compound. You deal with us.
Nationwide, 24/7
Recovery and replacement vehicles arranged anywhere in the UK, day or night.
Common questions
Nothing on a genuine non-fault claim. Our charges are recovered from the at-fault driver’s insurer. Terms and conditions apply.
Yes. Almost every policy requires you to notify them of any accident, even where you are not claiming on your own cover. Notifying is not the same as claiming.
It should not. The claim runs against the other driver’s insurer, so your own policy is left alone.
No. We handle the vehicle side. If you have been injured we can put you in touch with a firm of solicitors who act for you, and we receive no payment for doing so.
A vehicle-only claim with liability admitted can settle in a few weeks. Disputed liability adds months. We will give you an honest view once we know the facts.
Terms and conditions apply to all services described on this page. Free recovery, storage and replacement vehicles are provided on the basis that the charges are recovered from the at-fault party’s insurer. We will explain the terms in plain English before anything is arranged.
Before we act for you we are required to verify your identity and to carry out fraud and anti-money laundering checks. This may include checks with credit reference and fraud prevention agencies, which will leave a record on your file.
Where fraud is suspected, information may be shared with fraud prevention agencies, insurers and law enforcement. Providing false or misleading information in support of a claim may mean your claim is refused, and can be a criminal offence.