What our clients say
Our reviews live on Google, where we cannot edit them, delete them or write them ourselves. That is the honest place to look before you trust anybody with your vehicle.
Search PTH Claims on Google and our reviews are on the profile that comes up. We deliberately do not copy them onto this page, because a company quoting itself proves nothing.
On Google you see all of them, including any we would rather you did not, with the reviewer’s own name against each one.
Read our reviews
Every review, unedited, with the reviewer’s name against it. The only place we would point you.
Leave a review
Open our Google profile and click Write a review, or ask your handler to text you the direct link.
Had a problem instead?
We would far rather hear it and put it right than read it later. Acknowledged within 5 working days.
Why there are no quotes on this page
Because you have no way of knowing whether we made them up.
Any company can put six glowing paragraphs on its own website with a first name underneath. It costs nothing and it proves nothing. Fake reviews are also illegal in the UK, and the ones you see on our Google profile are there because real clients wrote them, not because we chose which to publish.
So rather than quote ourselves, we would rather tell you what people actually raise with us, and let you check Google for whether they mean it.
What people tend to mention
Across the claims we handle, the same few things come up again and again.
Speed of recovery
Getting the vehicle off the road quickly, particularly late at night or when it is causing an obstruction.
A vehicle that actually fits
A like for like replacement rather than whatever happened to be available. That matters most to van drivers and taxi drivers.
Not having to chase
Dealing with the at fault insurer so the client does not have to sit on hold explaining the same thing repeatedly.
Plain English
Being told what is happening and what happens next, without the jargon.
No bill at the end
The charges being recovered from the at fault insurer rather than from the client.
Keeping people working
Self employed drivers staying on the road rather than losing weeks of income.
We do not offer any incentive, payment or discount in exchange for a review, and we do not remove genuine reviews we disagree with. If you have had a poor experience we would rather you told us directly through our complaints procedure so we can put it right.
Ready to start your own claim?
Free recovery, free storage and a replacement vehicle, at no cost to you on a non-fault claim.
Common questions
Because a company quoting itself proves nothing, and you would have no way to check it. Our reviews are on our Google profile where we cannot edit or delete them and every reviewer’s name is against their own words.
Search for PTH Claims on Google. The reviews are on the business profile that appears alongside the results.
We cannot pass on client details, as that would breach data protection. What we can do is talk you through similar claims we have handled without identifying anybody.
Tell us. Our complaints procedure sets out how to raise it, who deals with it and how long it takes.
Terms and conditions apply to all services described on this page. Free recovery, storage and replacement vehicles are provided on the basis that the charges are recovered from the at-fault party’s insurer. We will explain the terms in plain English before anything is arranged.
Before we act for you we are required to verify your identity and to carry out fraud and anti-money laundering checks. This may include checks with credit reference and fraud prevention agencies, which will leave a record on your file.
Where fraud is suspected, information may be shared with fraud prevention agencies, insurers and law enforcement. Providing false or misleading information in support of a claim may mean your claim is refused, and can be a criminal offence.