Free Vehicle Recovery, 24 Hours a Day
Your vehicle collected from the roadside, your home or a garage, anywhere in the UK, at no cost to you after a non-fault accident.
We collect your vehicle from wherever it is and take it somewhere secure, usually within a few hours and often sooner.
There is no callout fee and no cost to you on a non-fault claim. The charge is recovered from the at-fault driver’s insurer.
What happens when you call
We take the details
Where the vehicle is, what happened, and whether it is safe where it stands.
A recovery vehicle is sent
Usually within a few hours. Day or night, anywhere in the UK.
It goes somewhere secure
Into a secure compound while the engineer inspects it and liability is settled.
Where we recover from
Roadside, motorway, car park, your driveway, or a garage or compound it has already been taken to.
If your vehicle has already been recovered somewhere and charges have started, call us anyway. We can usually take the claim over, deal with the compound and stop you being chased for it.
What you would normally be charged - and what you pay us
Recovery is rarely explained at the roadside. An operator takes your vehicle, and the first many people hear about the cost is when an invoice arrives.
Here is what it typically looks like against what you pay with us:
| Charge | Typical provider | PTH Claims |
|---|---|---|
| Recovery from the scene | £150 - £350 | FREE |
| Secure storage, per day | £15 - £40 | FREE |
| Replacement vehicle, per day | £40 - £150 | FREE |
| Total cost to you | Often four figures | £0 |
Terms and conditions apply. Typical provider figures are industry ranges and vary by provider, location and circumstances. All claims are subject to identity, fraud and anti-money laundering checks.
With PTH Claims that figure is zero. We carry the cost and recover it from the at-fault driver’s insurer. It never reaches you, and it never depends on how your claim ends.
Vehicle stuck right now?
One call and we take it from there. Recovery arranged twenty-four hours a day.
Read anything you are asked to sign at the roadside. Recovery operators sometimes ask you to sign paperwork making you personally liable for storage. If you are unsure, call us before you sign.
Why people use us
Nothing to pay
No cost to you, whatever the outcome of your claim.
No claim on your policy
Run against the other driver’s insurer, so no excess and no effect on your no-claims.
One point of contact
We deal with the insurers, the engineer and the compound. You deal with us.
Nationwide, 24/7
Recovery and replacement vehicles arranged anywhere in the UK, day or night.
Common questions
Usually within a few hours, and often sooner depending on where you are. Call as early as you can.
Yes, on a genuine non-fault claim. The recovery charge is claimed from the at-fault driver’s insurer, not from you. Terms and conditions apply.
Yes. Recovery is arranged twenty-four hours a day, every day.
Usually yes. We can often take the claim over, deal with the compound directly and stop the charges landing on you.
It still needs recovering rather than driving. Driving a vehicle that is not roadworthy risks a further accident and can affect your claim.
Terms and conditions apply to all services described on this page. Free recovery, storage and replacement vehicles are provided on the basis that the charges are recovered from the at-fault party’s insurer. We will explain the terms in plain English before anything is arranged.
Before we act for you we are required to verify your identity and to carry out fraud and anti-money laundering checks. This may include checks with credit reference and fraud prevention agencies, which will leave a record on your file.
Where fraud is suspected, information may be shared with fraud prevention agencies, insurers and law enforcement. Providing false or misleading information in support of a claim may mean your claim is refused, and can be a criminal offence.