Four questions and we will call you
The fastest way to get a vehicle recovered and a replacement arranged. Four quick questions, your details, and a handler rings you back. If your vehicle is off the road right now, this is the one to use.
Use this if your vehicle is off the road and you want somebody to ring you now. Four questions is enough for a handler to know how urgent it is and what to arrange before they pick up the phone.
If you would rather answer more and get a fuller picture first, the full claim check takes about two minutes.
Quick check
Four quick questions, then your details. Under a minute.
What happens when you send it
It goes to a claims handler, not a general inbox.
You get a call back
Usually within the hour during office hours. Emergency recovery is answered around the clock.
Recovery is arranged
If the vehicle needs moving it is collected and taken to secure storage, at no cost to you.
A replacement is sorted
Like for like, matched to what you were driving, often the same day.
We trace the other insurer
Usually from the registration alone, even if the other driver gave you nothing.
Nothing to pay
On a non-fault claim the charges go to the at fault driver’s insurer, not to you.
No obligation
Nothing is arranged until you say so, and the terms are explained before anything happens.
If anyone has been injured or the vehicle is in a dangerous position, do not fill in a form. Call 0121 516 6441, or the emergency services if it is an emergency. We do not handle personal injury claims ourselves and we receive no payment in connection with them.
Why only four questions
Because when your van is sitting on a hard shoulder, a long form is the last thing you need.
Four answers tell a handler what actually matters before they ring: whether it was your fault, whether the vehicle can be moved, and whether you need something to drive today. Everything else is quicker to ask on the phone than to type with one hand at the roadside.
If you want to answer more up front, the full claim check covers where the vehicle is, whether anyone else is already acting for you, and what details you have on the other driver.
Faster still: just ring us
If the vehicle is off the road right now, the phone beats any form on this website.
Common questions
Usually within the hour during office hours, Monday to Friday 9:00am to 6:00pm and Saturday morning. Emergency recovery is answered 24 hours a day, so if it is urgent, ring rather than wait.
No. The check is free, and on a non-fault claim the recovery, storage and replacement vehicle charges are recovered from the at fault driver’s insurer rather than from you. Terms and conditions apply.
No. It gets a handler to call you. Nothing is arranged until you say so, and the terms are explained in plain English first.
Tell the handler when they call. We will not act behind a firm that is already instructed, so it is worth establishing where things stand. The full claim check asks this up front.
Answer honestly. On an at-fault claim the free recovery and hire work differently, because there is no other insurer to recover the cost from, but the call still costs you nothing.
They go to a claims handler so they can call you back. Handled in line with our privacy policy, never sold and never passed on for anybody else’s marketing.
Terms and conditions apply to all services described on this page. Free recovery, storage and replacement vehicles are provided on the basis that the charges are recovered from the at-fault party’s insurer. We will explain the terms in plain English before anything is arranged.
Before we act for you we are required to verify your identity and to carry out fraud and anti-money laundering checks. This may include checks with credit reference and fraud prevention agencies, which will leave a record on your file.
Where fraud is suspected, information may be shared with fraud prevention agencies, insurers and law enforcement. Providing false or misleading information in support of a claim may mean your claim is refused, and can be a criminal offence.